Making Information Accessible

The Accessible Information Standard tells organisations how they should make sure that disabled patients/service users receive information in formats that they can understand and receive appropriate support to help them to communicate.

Click here for the easy read version from NHS England 


The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need. The standard tells organisations how to make information accessible to the following people: patients; service users; their carers and parents. This includes making sure that people get information in different formats if they need it, such as: large print, braille, easy read and via email

The Accessible Information Standard also tells organisations how to support people’s communication needs, for example by offering support from a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate.

What does the Accessible Information Standard tell organisations to do?

As part of the Accessible Information Standard, organisations that provide NHS or adult social care must do five things. They must:

1) Ask people if they have any information or communication needs, and find out how to meet their needs.

2) Record those needs in a set way.

3) Highlight a person’s file, so it is clear that they have information or communication needs, and clearly explain how those needs should be met.

4) Share information about a person’s needs with other NHS and adult social care providers, when they have consent or permission to do so.

5) Make sure that people get information in an accessible way and communication support if they need it.

Who must follow the Accessible Information Standard?

All organisations that provide NHS or adult social care must follow the standard. This includes NHS Trusts and NHS Foundation Trusts, independent contractors and providers from the private and voluntary sectors.

Why must organisations follow the standard?

Organisations must follow the standard by law. This is explained in Section 250 of the Health and Social Care Act 2012.

What are we doing towards meeting the Standard?

People accessing our services at Trafford CIL are automatically asked whether they have any communication needs that we can help with. Individual communication needs are recorded in personal files and maybe shared with our partner agencies with consent from service users.

Trafford CIL will make sure that your personal information is safely stored, and we are also registered with the Information Commissioner’s Office.

All of our information can be made available in a variety of accessible formats, including face-to-face, large print, easy read, braille and email. We can also provide British Sign Language Interpreters when required.

We are looking at our leaflets and web pages to make sure that we use plain language and produce them in easy read and other formats.

Our staffs are working through e-learning modules produced by Disability Matters and NHS England to enhance their knowledge and support of disabled people with a range of communication needs.

Further Information

More information on the Accessible Information Standard can be found on the NHS England website